Small businesses and larger companies today are operating under an accelerated pace of change brought on by technologies, consumer trends, and emerging markets. And with information technology (IT) spending expected to exceed $4 trillion around the globe in 2023, organizations will continue to invest in resources that can help them keep up with the rapid pace of the business landscape.
Of these technological solutions, remote IT support is sure to be a high priority for companies. The service is versatile and leverages the latest in IT solutions to support your technology systems and, by extension, your business’s operations.
What is remote IT support?
Remote IT support consists of technology professionals administering a wide range of off-site IT support services from a remote location via their own equipment. Typically, once a customer experiences a technical problem, they will contact their technology support services (TSS) provider and explain their issue.
Afterwards, the provider will then request access to the company’s IT network to resolve the problem, oftentimes taking control of the device within a secure environment.
Off-site support can exist in two forms:
- Attended remote support: When IT services are delivered instantly with the customer present.
- Unattended remote support: When support specialists access your system and technology without you or your team present to deliver services.
The purpose of off-site IT support is to simulate the work of an on-site IT engineer, but with the added convenience of remote access and less travel. With an off-site technical support team remotely monitoring and managing their systems, organizations can feel reassured that they have unprecedented access to remote IT services that can keep their networks functional and their business operational.
6 signs businesses should consider remote IT support
Technological solutions are not invulnerable to blips—even the smallest issue has the potential to cause significant problems. According to Gartner, downtime can cost businesses “over $300K p/hour”. That money could be used to improve your products and services.
As such, the 6 most common signs that indicate a company should invest in remote technology support services can help warn you of any incoming problems that need to be addressed immediately.
They are:
- Network performance issues: Ineffective technology systems can result in less productive processes and employees.
- Cybersecurity issues: Security risks can weaken your company’s security posture and lead to a range of consequences.
- Difficulty troubleshooting: Some issues may be too complex to resolve in-house.
- Lack of resources: A business may not have the resources or personnel to handle its IT needs.
- Increasing business needs: As organizations grow and evolve, their IT infrastructure needs to keep up with the demand.
- Poor user experience: If employees regularly encounter problems with their technology, they may become frustrated and turn elsewhere for employment.
Why is remote IT support so important?
A company’s technology systems are critical for delivering processes and positive customer experiences. No matter if some of your staff work from home for half a week or your team is based entirely on-site, a well-functioning IT infrastructure is key to your organization’s success, and remote IT support can help ensure that your network is maintained.
Remote IT support allows businesses to outsource IT-centric tasks to a reliable provider for a cost-effective fee (outlined in a service-level agreement). This can free up employees to focus on more important tasks while also reducing the risk of system failure. In addition, off-site IT support can help enhance the performance of your technological solutions, opening a door to more opportunities, more productive processes, etc.
Also, as remote technology support services do not require on-site visits, you will not have to wait long for a response to your queries. This can be a great asset to you and your team, as everyone can have peace of mind knowing that any issues in your business’s technology systems can be solved quickly and everything can return to business as usual much faster.
How to find the right IT support provider for your needs
Choosing the right provider for remote technology support services requires careful research and thought. Every consideration you make must prioritize your technological solutions, stakeholders, team members, and customers.
Some traits to watch for when choosing a provider:
- Responsive: Your provider should reply to all queries promptly.
- A relevant track record (experience): Does the provider have experience in supporting companies like yours?
- Reliable with a good reputation: You can study customer reviews (positive and negative) to gain a clear picture of how past and present clients feel about the company.
- A good range of services: Remote IT support should cover various services (cloud services, desktop management, managed services, etc.) for more comprehensive support.
- Pricing: How much does the provider charge, and how customizable are their services? Their prices should be budget-friendly.
- A mind for business: A provider should be able to combine their expertise in IT with business to offer you the highest quality support.
- Cybersecurity solutions: What expertise does the provider have in cybersecurity? How do they protect their own systems, and by extension, how can they protect yours?
Remote technology support services for American businesses
The world of business regularly changes overnight, and technological solutions are evolving to support it. The outsourced IT support services from IT Gurus can support your business’s technology systems with a vast range of services for a great price.
If you want to take advantage of remote support provided by a team of IT and business experts, contact IT Gurus today.
